根据第三方平台公司提供的问卷调查数据，获悉2024年年度物业保洁综合满意度为92.8%, 现予以公布如下。
截止发文有效填写人数447
该矩阵题平均分：9.28
题目\选项 |
非常不满意 |
不满意 |
基本满意 |
满意 |
非常满意 |
平均分 |
行为规范 |
10(2.24%) |
6(1.34%) |
86(19.24%) |
138(30.87%) |
207(46.31%) |
9.28 |
服务热情 |
9(2.01%) |
5(1.12%) |
86(19.24%) |
143(31.99%) |
204(45.64%) |
9.28 |
投诉处理及时率 |
8(1.79%) |
4(0.89%) |
91(20.36%) |
142(31.77%) |
202(45.19%) |
9.28 |
公共区域卫生 |
10(2.24%) |
6(1.34%) |
84(18.79%) |
144(32.21%) |
203(45.41%) |
9.27 |
垃圾清理 |
8(1.79%) |
7(1.57%) |
81(18.12%) |
141(31.54%) |
210(46.98%) |
9.3 |
卫生间卫生 |
10(2.24%) |
7(1.57%) |
89(19.91%) |
138(30.87%) |
203(45.41%) |
9.26 |
除尘工作 |
10(2.24%) |
5(1.12%) |
89(19.91%) |
136(30.43%) |
207(46.31%) |
9.28 |
玻璃洁净度 |
8(1.79%) |
9(2.01%) |
86(19.24%) |
141(31.54%) |
203(45.41%) |
9.27 |
室内卫生 |
8(1.79%) |
5(1.12%) |
87(19.46%) |
141(31.54%) |
206(46.09%) |
9.29 |
整体印象 |
8(1.79%) |
4(0.89%) |
90(20.13%) |
142(31.77%) |
203(45.41%) |
9.29 |
小计 |
89(1.99%) |
58(1.3%) |
869(19.44%) |
1406(31.45%) |
2048(45.82%) |
9.28 |
平均分之和：92.82
综合满意度：92.82%
